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Post by shiyabul on Aug 19, 2024 8:50:14 GMT
Know your internet connection. You shouldn’t need to reboot your internet often, but you should get comfortable with which device does what. For example, rebooting your Wi-Fi may be different than rebooting your home internet. Know which device needs to be turned off to reset your connection. Again, organizations should be providing effective and timely help to their work from home employees. But being able to do some basic troubleshooting https://lastdatabase.com/ will help you stay online or get you back quickly when things go south. Working from home isn’t for everyone. Some people love the commute, the office lights, the noise of other agents on calls, the real-time adherence (RTA) team tapping you on your shoulder to get out of AUX… I know I’m really selling it. But for the rest of us, we need to make sure that we’re making the most of our remote experience and these few tips should help us accomplish this. There are dozens of other tips out there that you all have as well, and I’d love to hear about them. Dan Smitley Dan Smitley is the Strategy and Optimization Czar for Call Design North America where he helps organizations think critically about leveraging WFM and their Contact Centers as strategic assets.
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