Post by account_disabled on Jan 22, 2024 7:11:37 GMT
A year ago, Ringostat conducted a crash test: our employees, under the guise of secret shoppers, called 124 companies. It turned out that only a few sales people know how to work with objections, while the rest are confused when they hear the phrases “I value it” or “I’ll think about it.” Our managers also face customer doubts. In this article, we share our own life hacks for dealing with objections. Read the article if you want to conduct effective negotiations and not miss out on potential buyers. Reading time 16 minutes Check how your managers handle objections Where can I get audio recordings of calls? Example How to organize call recordings Prepare answers to the most common customer objections Objection "Expensive" Objection "I'll think about it" Mistakes when dealing with objections conclusions Check how your managers handle objections Perhaps your managers are also missing out on some deals due to their inability or unwillingness to work with objections.
To check Fax Lists and fix this, start listening to calls. Why should a sales manager listen to calls: discover the most common reasons for buyers refusing to conclude a transaction - and prepare answers for each blocker; understand how managers respond to objections, see correct decisions and mistakes, give advice and work to improve the quality of service; evaluate the progress of the newcomer; test new scripts; use audio recordings of calls from experienced managers to train newcomers. Where can I get audio recordings of calls? To listen to calls from your managers, use ready-made tools. Virtual PBX - telephony saves and places call recordings directly in the call log. The built-in player allows you to listen to conversations at an accelerated pace to save the manager’s time. Call tracking - a call analytics service also records all outgoing and incoming calls from managers.
Analysis of such records is even more informative: opposite each conversation you can see what advertisement brought the caller, right down to the keyword. The manager can use this data to better understand the request and needs of a potential customer. CRM - after integration with call tracking or telephony, customer cards in your CRM will be supplemented with calls for a specific transaction. By listening to these conversations, you can analyze objections at each stage of the funnel. Listening to calls in the Ringostat interface Listening to a conversation recording in Call Log 2.0 Ringostat Example For clarity, we will tell you one of hundreds of similar cases where listening to calls helped to improve work with objections and increase sales. Our client, the Promo.ua agency , is optimizing the marketing and sales of a lending and insurance portal.
To check Fax Lists and fix this, start listening to calls. Why should a sales manager listen to calls: discover the most common reasons for buyers refusing to conclude a transaction - and prepare answers for each blocker; understand how managers respond to objections, see correct decisions and mistakes, give advice and work to improve the quality of service; evaluate the progress of the newcomer; test new scripts; use audio recordings of calls from experienced managers to train newcomers. Where can I get audio recordings of calls? To listen to calls from your managers, use ready-made tools. Virtual PBX - telephony saves and places call recordings directly in the call log. The built-in player allows you to listen to conversations at an accelerated pace to save the manager’s time. Call tracking - a call analytics service also records all outgoing and incoming calls from managers.
Analysis of such records is even more informative: opposite each conversation you can see what advertisement brought the caller, right down to the keyword. The manager can use this data to better understand the request and needs of a potential customer. CRM - after integration with call tracking or telephony, customer cards in your CRM will be supplemented with calls for a specific transaction. By listening to these conversations, you can analyze objections at each stage of the funnel. Listening to calls in the Ringostat interface Listening to a conversation recording in Call Log 2.0 Ringostat Example For clarity, we will tell you one of hundreds of similar cases where listening to calls helped to improve work with objections and increase sales. Our client, the Promo.ua agency , is optimizing the marketing and sales of a lending and insurance portal.